Returns & Exchanges

At Organic Zoo, we want you and your little ones to love every purchase, so we offer a simple 30-day return window for all unwashed and unworn items. If your order isn't quite right, we are here to help you find the perfect fit or process a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in their original organic cotton packaging, ensuring all tags are still attached and the garment is in new condition.

3

Ship It Back

Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing