Frequently Asked Questions

Everything you need to know about our sustainable essentials

What materials do you use for your clothing?

We exclusively use 100% GOTS-certified organic cotton and sustainable dyes to ensure our garments are gentle on the skin and the planet.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the country, while international orders can take 10-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns are processed within 7 days of receipt.

How should I care for my organic cotton garments?

To maintain the quality and longevity of your items, we recommend machine washing at 30 degrees Celsius and air drying whenever possible.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

Are your packaging materials eco-friendly?

Absolutely. All Organic Zoo orders are shipped in plastic-free, biodegradable, or recyclable packaging to minimize our environmental footprint.